Privacy Policy

1. Introduction

CelebesAgro ("we," "us," or "our") is the export trading brand of PT Theodore Cahaya Semesta, a company registered in Indonesia. This Privacy Policy explains how we collect, use, and protect information when you visit celebesagro.co.id (the "Website") or contact us through the channels listed on this site.

2. Information We Collect

This Website does not use contact forms. We may receive personal information only when you voluntarily contact us directly, for example via WhatsApp, phone call, or email. This may include your name, company name, contact details, and the content of your message or inquiry.

Like most websites, our hosting infrastructure automatically collects standard technical information for security and performance purposes, such as IP address, browser type, device type, and pages visited. This information is not used to personally identify you.

3. How We Use Your Information

• To respond to your inquiries, quote requests, and sample requests
• To communicate with you about our products and services
• To maintain the security, performance, and functionality of this Website
• To comply with applicable legal and regulatory obligations

4. Third-Party Services

When you contact us via WhatsApp, your communication is also subject to WhatsApp's (Meta Platforms, Inc.) own privacy policy and terms of service, which we do not control. We encourage you to review WhatsApp's privacy policy separately.

This Website is hosted by a third-party hosting provider, which processes standard technical server data as part of providing hosting infrastructure.

5. Cookies

This Website may use basic technical cookies necessary for site functionality, performance, and caching. We do not currently use third-party advertising or tracking cookies. Should this change, this Policy will be updated accordingly.

6. Data Retention

We retain personal information from your inquiries only for as long as necessary to respond to you, maintain business records, or comply with legal obligations.

7. Your Rights

Depending on applicable law, including Indonesia's Personal Data Protection Law (Law No. 27 of 2022), you may have the right to access, correct, or request deletion of your personal data held by us. To exercise these rights, please contact us using the details below.

8. Children's Privacy

This Website is intended for business-to-business audiences and is not directed at children. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

PT Theodore Cahaya Semesta
Jl. Manyar Kertoarjo I No. 25, Manyar Sabarangan, Mulyorejo, Surabaya, Indonesia
Email: theodorecahayasemesta@gmail.com
Phone / WhatsApp: +62 813-3022-2718